The Art of the Delivery

So I have a friend who bought a really expensive couch. As the couch is being delivered into her elevator by a SINGLE delivery man the alarms go off in her head. "Oh my God. This guy is going to absolutely ruin my couch. And I am absolutely going to kill him!"
As you can begin to recognize, this is truly a NYC story.
The delivery guy, alone and struggling gets the couch into the elevator on the lobby floor and is now pinned inside the elevator behind the couch and trying to maneuver it out of the elevator.
Things are getting worse for my friend. She has veins popping out where veins should be hidden. I can't say I blame her either. Sending one man to deliver a couch in a Manhattan elevator is beyond stupid.
So there he is, banging the several thousand dollar custom made couch on the sides and generally using it as a wedge to keep the door open on the elevator. Never mind that the door keeps slamming shut on the couch because that is what elevator doors do.
So after about thirty seconds of this ridiculousness, she stops him mid screw up and informs the gentleman that he may not make it out of the building alive if the couch isn't taken back to whence it came, repaired and re-delivered by TWO men the next time.
Seeing his opportunity to escape alive, the man closes the elevator without saying a word and disappears into the night.
Here's the thing: We don't do that. We send the right amount of men to do the job every time. Some jobs are tighter than others. If there are any issues at a delivery when our guys get there and they are not prepared they will call us and in some cases if the situation is too convoluted, they will cancel the delivery right then and there. While this makes no-one happy, it is to the benefit of the client, the appliance, the delivery company, the insurance companies, and to Gringer and sons.
I guess what I am saying is that the "art of the delivery" is based on the information we get from our clients, and the more accurate you are the more successful our deliveries will be. Tell us about stairs. Even though it will cost you more, it will not cost as much as when we get there and have to return another day because we are ill prepared. If we suggest a survey, please don't roll your eyes at us, it will help protect your appliance and it will help protect your home and both our sanity. And if you inspect your appliance after it is delivered and sign the receipt with all the proper annotations, you will be protecting yourself and your appliance should anything be wrong .
So PLEASE, whatever you do, be home to receive your product; because leaving it in the hands of someone who does not have a vested interest in your home, your money, or your kitchen is just not conducive to a successful and flawless delivery.

Luigi Giogaia
lgiogaia@gringerandsons.com